The daughter of a mechanic, naturally Parts Clerk Jannet Villaseñor grew up in the shop with all things automotive inculcated in her mind since she was 10 years old. So, when Jannet arrived at the Omnitrans West Valley facility parts warehouse only eight months ago, she was ready to take on the challenge of tidying up a place in dire need of reorganization.
“I revised and updated all these catalogs,” Jannet says, proudly pointing at the shelves displaying neatly stacked, color-coded binders with inventory of the agency’s mechanical parts. “If I am not organized, I am not able to work to my fullest potential. I had to make things better for us, to better help everyone in the mechanic shop.”
Jannet performed a thorough deep clean of the tool room, going well above and beyond her job duties to scrub and mop the floors herself. She spearheaded a team effort, employing the knowledge and experience of other clerks, to label, categorize, and rearrange the warehouse to positively impact the efficacy of the parts department.
“We had a gallon-sized bag of O-rings of all types, which is essentially four drawers’ worth of O-rings,” Jannet explains as she displays four methodically organized drawers filled with the gaskets (pictured above). She has taken brown paper bags, cut the top halves off, and placed them in the compartments of each drawer. Each compartment is well-stocked with O-rings sorted by size for quick identification.
“I found these paper bags in a cupboard, so I was able to put them to good use,” she shares. It’s this resourcefulness and willingness to take initiative that has garnered Jannet the Employee of the Quarter award, presented to her at the Omnitrans Board of Directors meeting this month.
Additionally, Jannet has separated and categorized extra parts from rebuild kits so that they could be repurposed and used in other repairs, helping to reduce the cost of buying parts that may already be in our arsenal of tools.
“Before, we had to dig through bags to find a part. If you couldn’t find it in the pile, you had to order it, which created an issue because then we were down buses needed to transport our passengers,” Jannet says of the trickle-down effects of a disorganized warehouse. “Now, things are easier to locate and keep inventory of.”
Board of Directors Chairman Ron Dailey, Materials Manager Rick Barone, Parts Clerk Jannet Villaseñor, her father and Equipment Mechanic Sergio Villaseñor, and CEO/General Manager Scott Graham at the May 1, 2019 Board meeting where Jannet was recognized as Employee of the Quarter for January-March 2019.
“Because of Jannet’s ingenuity, the efficiency of the Procurement-Parts Department has increased, allowing our mechanics to return buses to service quickly and avoiding dropped service. Jannet’s actions are an excellent example of outstanding customer service, communication, and leadership skills,” says Materials Manager Rick Barone.
Jannet has been building those skills since she was 18, when she began her career working for AutoZone. After five years, she became an assistant manager at O’Reilly Auto Parts. Her retail experience has helped shape her as a leader and given her invaluable customer service skills, which she utilizes daily as a parts clerk.
“This morning, a mechanic walked to the counter asking for a part that he needed, and I automatically replied ‘Sure, what type of car are you working on?’ she laughs. “It’s hard to shake off the retail voice sometimes.”
“I would like to thank my peers, Victor, Ray, and Alan, for being open to my suggestions, everyone at the East Valley facility for training me, and my dad for shaping my automotive mind,” says Jannet. “It’s a nice feeling to be able to contribute to the efficiency of our department, but it has not been without the help of a team.”