Do you remember your first Omnitrans bus driver? Herman does. In fact, coach operator Frank Uribe made him feel so comfortable that they are now lifelong friends.
“The experience changed everything for me,” says Herman, whose diabetes has left him confined to a wheelchair. “For three and a half years I was bedridden and never left the house.”
His wife Patricia reaches over and squeezes his hand. “It was a hard time for us. I had to fight to get Herman an electric wheelchair. And he was extremely nervous about taking public transportation and being at the mercy of strangers.”
But when they boarded Frank’s bus together for the first time, the driver’s friendliness and humor immediately put them at ease.
“He made Herman feel so normal and got him excited over traveling on the bus. He made it a great experience and really cared about us. Now we go out of our way a lot of times just to take Frank’s bus and say hello. I think he should be nominated for Employee of the Year!” says Patricia. She and Herman give Frank a big grin and he laughs.
“I have to say they are one of my favorite passengers,” Frank admits with a smile. “They are always complimenting me and the other drivers and writing up commendations for us. They really are a great couple, and they make my job a pleasure.”
-Juno Kughler Carlson
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