ADA Compliance

In compliance with the Americans with Disabilities Act (ADA), Omnitrans makes accommodations for persons with disabilities who wish to use any of our services. These include but are not limited to wheelchair accessible ramps or lifts and securement areas on all buses; low floor kneeling buses; audio and visual on-board bus stop announcements; and TDD/TTY access via the California Relay Service, 711. 

Omnitrans also provides Access, a curb-to-curb transportation service for people with disabilities who are unable to independently use the fixed route bus service.

Omnitrans is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by 49 CFR 37 of the Americans with Disabilities Act of 1990. If you wish to make an ADA-related complaint, you may contact us by phone, email or using our online form.

Phone: 800-966-6428 (1-800-9-OMNIBUS)

Email:  contact@omnitrans.org

Mail: Omnitrans, 1700 W. Fifth St., San Bernardino, CA  92411

Reasonable Modification

Upon request, Omnitrans shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of 49 CFR §37.169(c)(1)-(3). When possible and practical, individuals with disabilities who wish to request a modification should do so in advance of using Omnitrans services. The request from the individual with a disability should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use Omnitrans services.

Requests for modification of Omnitrans’s policies and practices may be denied only on one or more of the following grounds:

  1. Granting the request would fundamentally alter the nature of Omnitrans’s services, programs, or activities;
  2. Granting the request would create a direct threat to the health or safety of others; or
  3. Without the requested modification, the individual with a disability is able to fully use Omnitrans’s services, programs, or activities for their intended purpose.

In any case in which Omnitrans denies a request for a reasonable modification, Omnitrans shall take, to the maximum extent possible, any other actions to ensure that the individual with a disability receives the services or benefit provided by Omnitrans.

Please note that Omnitrans is not required to accommodate devices not primarily designed for use by individuals with mobility impairments. This includes items such as shopping carts, bicycles, and skateboards. In addition, Omnitrans is not required to permit other types of assistive devices to be used in ways that depart from or exceed their intended uses.

Reasonable Modification Requests maybe submitted by:

Phone: 800-966-6428 (1-800-9-OMNIBUS)

Email:  contact@omnitrans.org

Mail: Omnitrans, 1700 W. Fifth St., San Bernardino, CA  92411

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