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Safety and Security

The safety and security of our family of Omnitrans employees and customers is our highest priority. Our coach operators are trained with the latest safety and security information. Additionally, our buses are equipped with onboard cameras for your protection. Omnitrans' dedication to safety has been recognized with 14 National Safety Council Awards. If you have a safety and security concern, please let us know and we address it immediately. You can contact us by email, or call 1-(800)-9-OMNIBUS (1-800-966-6428). In an emergency always follow the instructions of your driver, police and fire officials.


Suspicious activity at Omnitrans facilities, bus stops, stations or transit centers can be directly texted to Omnitrans’ security team at (909) 368-7711 for investigation through the Text-a-Tip program. Text-a-Tip is intended solely for reporting non-emergency activities, such as suspicious people, graffiti, vandalism, or unattended packages. In case of an emergency where emergency response personnel are needed, calls should be directed to 9-1-1. When providing a text tip, the user should always include the facility location, stop or exact location in their texts, so the security team knows where to investigate. Photos may also be included. While there is no charge for the Text-a-Tip service, standard messaging and data rates from your phone service carrier may apply, depending on your wireless plan.

If You See Something, Say Something

Passengers provide a vital second set of eyes to ensure safety aboard buses. We encourage you to familiarize yourself with your surroundings (on buses and elsewhere) and be alert. If You See Something, Say Something!

Suspicious packages

Containers and devices come in all shapes, sizes, and smells. Always take your personal items with you when you exit the bus. If you find an unattended package, do not touch it. Immediately report it to your driver or call 911. A few things to look for regarding a suspicious package:

  • Unattended package
  • Bulky wrapping
  • Strange smells
  • Wires or ropes sticking out

Suspicious people

If you see someone suspicious, report it to your driver and/or police, if they:

  • Act in a disorderly manner
  • Are alarming and disturbing others
  • Abandon a package and quickly exit the area
  • Carry a weapon or if you suspect the person is carrying a weapon
  • Pace, appear nervous or are jumpy


Omnitrans, in partnership with We Tip, Inc. has an anonymous hotline for passengers to report crimes 24 hours a day and 365 days a year. The WeTip hotline provides a way for all passengers to report crimes and policy violations without any fear or without any possibility of being identified. If you see any illegal activity, please contact WeTip to provide an anonymous tip and possibly get a reward. WeTip can be reached at 1-(800) 78-CRIME (1-800-782-7463). View the On-line Tip Form.

Emergency Preparedness

Being prepared is the best way to reduce the stress and complications that an emergency brings. Preparedness helps you safe guarding yourself and your family, while also providing peace of mind. Omnitrans has a number of measures in place to address a broad range of emergencies. Additionally, we encourage you to be prepared. Below are links to sites with valuable info to help you prepare for the next emergency. For Omnitrans route changes due to emergencies, please go to Omni Alerts.

San Bernardino County Office of Emergency Service, which is responsible for disaster planning and emergency management coordination throughout the San Bernardino County Operational Area.

Community Emergency Response Team (CERT), helps train people to be better prepared to respond to emergency situations in their communities.

Ready.gov, a site from the U.S. Department of Homeland Security, offers detailed information on preparing for terrorist incidents. Included are brochures, checklists, public service announcements and links for additional information.

American Red Cross Community Disaster Education Materials offers a wide array of disaster education materials from the Red Cross, from government agencies and from the media.

U.S. Department of Homeland Security, this site includes information about the current national threat level and general emergency preparedness.

2017 Hazard Mitigation Plan

The Omnitrans 2017 Hazard Mitigation Plan (HMP) complies with the regulations set forth by the Federal Emergency Management Agency (FEMA). The Disaster Mitigation Act of 2000 requires that local governments/districts, as a condition of receiving federal disaster mitigation funds, have a mitigation plan that:

  • Describes the process for identifying hazards, risks and vulnerabilities.
  • Identifies and prioritizes mitigation actions.
  • Encourages the development of local mitigation.
  • Provides technical support for those efforts.

View the 2017 Hazard Mitigation Plan. If you would like more information on the 2017 HMP, please contact Mark Crosby at (909) 379-7117 or e-mail us at safety@omnitrans.org.
Omnitrans Headquarters
1700 W. Fifth Street
San Bernardino, CA 92411
(909) 379-7100
Map & Directions
Office Hours
8:00 am to 5:00 pm weekdays.
Closed weekends & holidays.

Lost and Found
(909) 379-7100
San Bernardino Transit Center
599 W. Rialto Avenue
San Bernardino, CA 92401
Map & Directions
Customer Service Hours
7:00 am to 6:00 pm weekdays,
9:00 am to 5:00 pm weekends.

Omnitrans Job Line
1 (888) 893-1604
Omnitrans Bus Information
1 (800) 9-OMNIBUS or
1 (800) 966-6428
Hours of Operation
7:00 am to 6:00 pm weekdays,
8:00 am to 5:00 pm weekends.

TRS (for hearing impaired)
Dial 711

Special Transportation Services
(909) 379-7341
Access ADA Service Reservations
East Valley (909) 383-1680
West Valley 1 (800) 990-2404

Contact Us Feedback Form
For questions, comments, complaints, or suggestions about Omnitrans bus service, please use the online Contact Us Feedback Form.

Title VI
For Title VI complaints, please use the online Title VI Complaint Form.
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