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Rules of the Road


  • Let passengers get off before you board.
  • Watch your step getting on and off.
  • Be courteous. Seats next to the door are reserved for seniors and riders with disabilities.
  • Please give your seat to someone who needs it more than you do.
  • Stand behind the yellow line onboard.
  • Use the seat-back hand-holds if you are standing.
  • Use headphones with all audio and video devices.
  • Stay clear of closing doors. Always follow the operator’s instructions.
  • Hold a small child’s hand at all times.
  • Make sure your child gets on and off the bus with you. Help each child on and off the bus safely.
  • If you have a stroller, take your child out of the stroller, fold the stroller, and if possible, stow the stroller out of the way.
  • Make sure that your child has no dangling clothing, untied shoelaces or unbuckled shoes.
  • Devise a plan ahead of time with your children on what to do in case you get separated. If you do get separated, call an Omnitrans employee. Field Supervisors, Omnitrans security and bus operators are trained to help you.


  • Talk to the operator when the bus is moving.
  • Lean against the doors.
  • Engage in horseplay or disruptive behavior.
  • Let a child sit on bus steps or in the aisle.
  • Let a child play or run in the station, or on the bus.
  • Eat, drink, smoke or litter on Omnitrans buses, platforms, shelters and stations.
Omnitrans Headquarters
1700 W. Fifth Street
San Bernardino, CA 92411
(909) 379-7100
Map & Directions
Office Hours
8:00 am to 5:00 pm weekdays.
Closed weekends & holidays.

Lost and Found
(909) 379-7100
San Bernardino Transit Center
599 W. Rialto Avenue
San Bernardino, CA 92401
Map & Directions
Customer Service Hours
7:00 am to 6:00 pm weekdays,
9:00 am to 5:00 pm weekends.

Omnitrans Job Line
1 (888) 893-1604
Omnitrans Bus Information
1 (800) 9-OMNIBUS or
1 (800) 966-6428
Hours of Operation
7:00 am to 6:00 pm weekdays,
8:00 am to 5:00 pm weekends.

TRS (for hearing impaired)
Dial 711

Special Transportation Services
(909) 379-7341
Access ADA Service Reservations
East Valley (909) 383-1680
West Valley 1 (800) 990-2404

Contact Us Feedback Form
For questions, comments, complaints, or suggestions about Omnitrans bus service, please use the online Contact Us Feedback Form.

Title VI
For Title VI complaints, please use the online Title VI Complaint Form.
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