How to ride - Woman on bus smiling

Passengers in wheelchairs/mobility devices should board at the middle door at curbside stations and the forward door at center-line stations. Each vehicle offers two positions for mobility devices including one rear-facing, self-securement position.

sbX ADA Station Features

sbX stations have a host of ADA-friendly features designed to make sbX accessible, safe, and comfortable for riders with disabilities:

  • Wheelchair-accessible station ramps and waiting areas.
  • Level boarding at platform stations eliminates the need for hydraulic lifts or ramps for boarding or exiting, making it easier by foot or wheelchair; a bridge plate can be deployed to cover the gap for wheelchairs.
  • Communications system at crosswalks, with an audible sound that helps alert people at crosswalks.
  • Planter boxes and textured floor strips along walkways and station platforms help people with visual impairments navigate on and around the platforms.
  • Braille & audio options at TVMs; CS and Emergency phones are accessible to mobility devices.

Using a Mobility Device on Omnitrans

All Omnitrans buses are equipped with lifts or ramps to board wheelchairs and other mobility devices. They may be used by persons with disabilities who cannot use the steps to board the bus, including: riders using wheelchairs, scooters, orthopedic strollers or similar mobility devices; also, riders using walkers, canes, crutches, or portable oxygen units may use them. Omnitrans buses may also “kneel” on request for easier boarding by orthopedically challenged riders; some stop locations may not suitable for the bus to kneel. Omnitrans drivers are not allowed to provide physical assistance on and off the lift/ramp or inside the bus. When using a wheelchair or scooter, once onboard move to the special seating area and set your brake.

In according with the Code of Federal Regulation 49, Subpart G, 37.165 (c) 1.3, your coach operator will secure your mobility device with clamps or straps that are stored on all buses. Coach Operators will decline to provide service to a rider who refuses to allow his or her mobility device to be secured. Pay your fare and tell the driver your destination so the bus can be positioned correctly at your stop. Signal the driver about a block before your stop to remind the driver you want to exit the bus. The driver will allow other riders to board and exit before releasing mobility device restraints. The driver will advise you when to proceed.

The lift/ramp is not for use by riders with shopping carts, wagons or regular baby strollers. It is also not to be used by Personal Care Attendants and companions of persons qualified to use them.

Lift/Ramp Capacity

Omnitrans will make every attempt to accommodate the rider’s mobility device. The mobility device must safely fit onto the lift/ramp and a lift must be able to safely raise the mobility device and its occupant. Service can be refused if the mobility device and its occupant cannot safely utilize the lift/ramp to board the vehicle.

Preparing to Board with the Lift/Ramp

Wait at the bus stop and indicate to the driver that you need to use the lift/ramp. Position yourself to be in the clear as it deploys.

Boarding/Exiting on a Lift

Wait for the driver to tell you to move on to the platform. When on the lift, set the brake on your wheelchair or mobility device; if you are standing, hold onto the handrails for support. When exiting, wait until the lift has reached the ground and the safety barrier has dropped before moving off the platform.

Additional information

For additional information, contact Omnitrans Customer Service at 1-(800)-9-OMNIBUS (1-800-966-6428). View the ADA Paratransit Riders Guide.

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