Customer Satisfaction Survey 2024

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Omnitrans is seeking your input on our fixed-route service and how we can learn to improve and provide the best customer service for all of our riders. With the help from American Bus Benchmark Group, Omnitrans is launching a county-wide customer satisfaction survey specifically focused on fixed-route services. This survey will start on Monday, April 8th – Sunday, May 5th.

What can you win?

How to Participate?

Participating in the county-wide customer satisfaction survey is easy and convenient. Simply visit our website or use our mobile app to access the survey questionnaire. Your responses are anonymous and confidential, ensuring that you can provide honest feedback without any reservations.

Scan the QR code on the left or click the link HERE to take the English survey.

Escanee el código QR a la derecha o haga clic en el enlace AQUÍ para realizar la encuesta en español.

Why Your Input Matters.

Your opinion matters. As a passenger, you interact with our fixed-route services on a daily basis, experiencing firsthand the strengths and weaknesses of our transit system. Your insights provide us with crucial information to identify areas of improvement and prioritize initiatives that align with your needs.

At Omnitrans, we are committed to providing safe, reliable, and accessible transportation services to all residents. Your input through the county-wide customer satisfaction survey is instrumental in helping us achieve this goal. By sharing your experiences, concerns, and suggestions, you become an active participant in the continuous improvement of our transit system.

Together, we can create a public transit network that meets the diverse needs of our community, enhances the quality of life for all residents, and contributes to a more sustainable future. Thank you for your participation and your ongoing support in public transportation!

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