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  • 5-Year Strategic Plan

    Omnitrans carries 11M passengers yearly across 15 cities in the San Bernardino Valley. Learn more about the transit agency.

    Introduction

    Omnitrans’ Strategic Plan aims to redefine our shared vision, purpose, and commitments to our employees, customers, and community. This plan is the result from months of agency-wide conversations and will serve as a guide to help us meet our goals over the next five years: to connect our communities with safe and exceptional service, champion the work of our employees, maintain financial sustainability, and expand economic opportunity and mobility across the region.

    Vision and Mission

    Our work is guided by a clear sense of purpose, informed by a clear vision and mission.

    Vision

    To provide innovative mobility solutions that connect our region and strengthen the economy.

    Mission

    To connect our community with coordinated and sustainable transit service.

    Values

    Our values are the shared beliefs that represent what are most important to us as an organization.

    Safety

    We put safety first in everything we do.

    PERFORMANCE

    We are good stewards of public funds, using our resources efficiently and responsibly for maximum performance in order to promote ridership growth.

    Innovation

    We explore new ideas to improve service, support our employees, maximize performance, and protect the environment.

    COLLABORATION

    We partner to create mobility solutions that meet a wide range of community needs.

    CUSTOMER-FOCUSED

    We are responsive to customer needs, enhancing access to opportunities and services.

    INTEGRITY

    We are honest, trustworthy, and transparent.

    DIVERSITY

    We promote equity and respect the broad range of backgrounds, perspectives and ideas represented by our employees and community.

    LEADERSHIP

    We advocate for safe and affordable transit and its value to the community.

    Strategic Directions

    The strategic directions are our priorities for moving Omnitrans forward and drive our work throughout the next five years.

    Secure

    our finances long-term, and explore new funding sources

    Expand

    our customer base

    Enhance

    our role in providing mobility and connectivity to the community

    Secure

    our finances long-term, and explore new funding sources

    STRENGTHEN

    our communication with all our stakeholders

    BE BOLD

    entrepreneurial, and innovative

    Goals

    The following goals provide a “path” toward our primary desired achievements and serve as the organizing structure for elements that will direct our implementation efforts.

    Safe and Secure Operations

    Enhance our safety culture by providing safe and secure operations, improving safety for employees and customers while responding swiftly to new and emerging conditions.

    Customer Experience

    Provide a reliable and positive customer experience that promotes ridership growth.

    Organizational and Workforce Development

    Cultivate a work environment that fosters employee development and success.

    Finance

    Support operational stability and identify innovative funding to increase service levels.

    Long-Range Planning

    Create long-term solutions through effective local and regional planning.

    Community Engagement

    Enhance our value to the region through intentional community partnerships to continue being a responsive, engaging partner to those we serve.

    Management Plan

    The annual Management Plan outlines the specific actions that Omnitrans pursues to implement the Strategic Plan.

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