OmniAccess & ADA Services
OmniAccess is curb-to-curb ADA service complementing the fixed route bus system.
OmniAccess Service is an Americans with Disabilities Act (ADA) mandated shared ride service that is available to qualified applicants whose physical or cognitive limitations prevent them from using regular Omnitrans fixed route service in San Bernardino County for all or some of their trips. OmniAccess provides curb-to-curb service to complement the Omnitrans fixed-route bus system, and is available during the same periods that fixed-route service operates. The OmniAccess service area is up to 3/4 mile on either side of an existing bus route. OmniAccess riders make reservations for trips, or arrange a subscription service for recurring trips.
Sign up for OmniAccess services
Get an OmniAccess Rider ID Card
To ride OmniAccess you must qualify for an OmniAccess Rider ID Card; OmniAccess ADA Certification forms are available here:
Call to request an ADA application package by mail. (909) 379-7100
ID Card Information
- Riders must show their valid OmniAccess Rider ID Card to the driver each time they board an OmniAccess vehicle.
- Lost ID cards can be replaced for a $5 fee.
- Do not allow anyone to use your OmniAccess ID card for any reason, or you may be suspended from OmniAccess Service.
Fares for OmniAccess service
OmniAccess fares are based on the distance of your trip and how many zones that distance covers.
1-3 Zone Trip
- Children under 46″ tall ride free (limit 2).
- Personal Care Attendants (PCAs) ride free.
- OmniAccess drivers are not allowed to accept tips. Please do not offer.
Step 1: Text the word “TOKEN” to 41411, or download the Token Transit app from Google Play for Android or the App Store for iPhone.
Step 2: Open Token Transit on your smartphone and set up your account. You will need a credit or debit card to set up your account and purchase OmniAccess tickets.
Step 3: To start buying tickets, select “Access” as the Rider type.
Step 4: Select your desired fare based on your trip: 1-6 Zone Trip, 1-5 Zone Trip, 1-4 Zone Trip, 1-3 Zone Trip, or buy multiple passes.
Step 5: Verify that you have made the right selections, then tap the yellow “Confirm Choice” button to continue.
Step 6: Confirm the total amount and tap the yellow “Confirm Purchase” button to finalize your transaction.
Step 7: Your newly purchased tickets appear in the “My Passes” screen for you to use.
Step 8: When you are ready to board your OmniAccess vehicle, go to “My Passes” and tap the pass to activate it.
Step 9: As you board your vehicle, show the driver your smartphone displaying your activated ticket, and enjoy your ride!
How to Ride OmniAccess
Call OmniAccess Services Dispatch and Reservations Center to make a reservation.
Please remember that OmniAccess is shared-ride public transportation; ride with care and courtesy for others.
- Expect that there may be other passenger pick-ups and drop-offs along the way.
- Show consideration to riders with service animals; they have the right to use OmniAccess service.
Standard Service by Reservation
Reservations can be made up to 3 days in advance but no less than the day before the scheduled trip. Reservation hours are daily, including holidays, from 8:00 a.m. to 5:00 p.m. More information about scheduling trips is available below.
Recurring rides on the same days and times are eligible for repeater service.
Contact the OmniAccess reservation line to request. If your request is approved (please note that not all repeater requests may be approved) you will be notified of a start date within ten (10) business days of your request. After your repeater start date, OmniAccess will send a vehicle without your having to call in advance to schedule each ride. A repeater reservation cannot be changed; if a new address or scheduled time is needed, a new repeater request must be made. If a one-time change is needed to a repeater trip, the trip affected by the change will need to be cancelled for that trip and you will need to schedule a standard service trip for your one-time need.
Scheduling Standard OmniAccess Service
When making a reservation, you may be offered a different pick-up time than requested. For example, if you request a pick-up at 6:00 a.m., and that time is not available, you will be offered an alternate pick-up time between 5:00 a.m. and 7:00 a.m.
- Reservation windows will be within one hour before or one hour after your requested time.
- If they cannot or do not schedule a trip for you within the Reservation Window, it is considered a “Trip Denial” and you may report it to Customer Service even if you accept the trip time offered.
All trip reservations are scheduled with a 30-minute pick-up window. For example, if your trip is scheduled for 6:00 a.m.,
your 30-minute pick-up window is 6:00 a.m. to 6:30 a.m.
- Be at the pick-up location at the scheduled time.
- Your driver will wait at the pick-up location for only 3 minutes.
- If your driver arrives early, they must wait until the scheduled pick-up time plus 3 minutes.
- If your vehicle doesn’t arrive during the pick-up window, please call the Reservations number that you used to schedule your ride to get an ETA and the vehicle number for your trip.
Return trips should be scheduled for the latest time you think you will be able to travel. For example, you go to the doctor and do not know what time you will be finished, so you schedule your return trip for 4:00 p.m. You actually finish at the doctor and are ready for your return trip at 2:00 p.m. You can call to see if an earlier ride is available; if it is not, you will need to keep your 4:00 p.m. ride home.
- If you are ready earlier than your scheduled pick-up time, you may call to see if an earlier ride is available.
- If an earlier ride is not available, you will need to keep your original pick-up time.
Trips cannot be scheduled to have a vehicle wait for you to drop something off or pick something up.
- Schedule 2 separate trips.
- Drivers are not allowed to change drop off locations or make intermediate stops, including fast food drive through.
OmniAccess Service will make every attempt to accommodate the rider’s mobility device.
- The mobility device must safely fit onto the lift platform and the lift must be able to safely raise the mobility device and its occupant.
- Service can be refused if the mobility device and its occupant cannot safely utilize the lift to board the vehicle.
A Personal Care Attendant (PCA) is someone who assists you with your personal care. During the eligibility certification process if you were approved to have a PCA it will say so on your ID card.
- As an eligible rider, you may travel with a PCA and one guest. The PCA rides free but the guest must pay the same fare as you.
- Additional guests may travel with you if space is available. Each guest must pay the full fare.
- The PCA or guests must board and exit the vehicle at the same locations as the rider being assisted.
Remember to inform the OmniAccess Reservationist when you are traveling with your service animal. All riders are asked to show consideration to these animals and their owners who have the right to use OmniAccess.
If you have Conditional or Trip by Trip eligibility you may only schedule trips as described in your eligibility determination letter. Repeatedly scheduling invalid trips could result in you being temporarily suspended from OmniAccess service.
Get help with OmniAccess Service
If you have a complaint about the accessibility of our transit system or believe you have been discriminated against because of your disability, we recommend you file a written complaint. We record video at our facilities and in vehicles that we can use to investigate your complaint. The retention period for video is 7-21 days. The sooner we receive your complaint, the more likely it is that we can review video related to your incident.
Please provide all facts and circumstances so we can fully investigate, including:
- Your name, address, telephone number, and email address
- Accessibility Complaint: Time, date, location and reason you believe we are not accessible to persons with disabilities
- Discrimination Complaint: Time and date of incident, description of incident and who was responsible
- If applicable, please provide vehicle number and/or route, employee name, number or description.
Submit written complaints to: Omnitrans Customer Service, 1700 W. 5th Street, San Bernardino, CA 92411.
Get assistance with a complaint
If you are unable to complete a written complaint due to a disability or limited English proficiency, we can provide assistance upon request. Contact Customer Service at 1-800-966-6428.
Changes to OmniAccess Policies and Procedures
Please note that OmniAccess Policies and Procedures may change. Riders will be notified of changes through Rider Alerts and/or other OmniAccess public announcements. Please make sure OmniAccess Customer Service always has your current address and phone number.
Other Paratransit Agencies in Southern California
Alternative Accessibility Formats
Information found on this website can be provided in an alternative format upon request. Please contact ADA Eligibility Staff at
(909) 379-7284 to speak to a representative or email OmniADA@omnitrans.org. Omnitrans will do its best to provide the requested alternative format within a reasonable time.