Guide to September 2019 Service Changes

Omnitrans Bus Book, September 2019
Omnitrans Bus Book, September 2019. Click image to view publication.

As we begin to bid farewell to summer nights, we usher in new connections and destinations with Omnitrans! Reap the benefits of our upcoming service enhancements, effective Tuesday, September 3, 2019. (Remember: Labor Day, Monday, September 2, 2019 is a no-service holiday!)

September service changes include minor transfer point enhancements and runtime adjustments, but most notably, three routes are undergoing big changes: Route 11, Route 22, and Route 208.

Route 12 will connect Fontana Metrolink, Rialto, and north San Bernardino/CSUSB. Click map to enlarge.

To connect riders traveling east from Fontana, Route 11 will become the new Route 12, providing direct access from Fontana Metrolink to the CSUSB campus. Route 12 will serve major employment centers along the way, including Amazon warehouses and the Renaissance Marketplace in Rialto, which opened in 2018, creating a multitude of jobs as well as destinations to eat, shop, and play. Note: Route 12 will not connect at the San Bernardino Transit Center.

Route 22 will now serve the Renaissance Marketplace in Rialto. Click map to enlarge.

Route 22 will slightly realign to provide bus service to visitors and employees of the Renaissance Marketplace along Linden, Renaissance Parkway and Ayala in Rialto.

As you might have already known, Freeway Express Route 208 connecting Yucaipa, Redlands, and San Bernardino will be eliminated due to low usage. Fortunately, service between Yucaipa and San Bernardino is still available via Route 19 (with transfer to Route 2) and Route 8.

Summary of all September service changes:

  • Route 1: 8:37 p.m. trip eliminated on Saturdays.
  • Route 3: 7:23 a.m. and 5:33 p.m. trips eliminated on Sundays.
  • Route 7: 8:23 p.m. and 9:23 p.m. trips eliminated on weekdays.
  • New Route 12: Replaces Route 11, with service to Fontana Metrolink, Rialto and north San Bernardino.
  • Route 14: Tripper to ISS eliminated.
  • Route 15: 5:39 a.m. and 8:13 p.m. trips eliminated on weekdays.
  • Route 22: Now serves Linden, Renaissance Parkway and Ayala.
  • Route 66: 5:45 p.m. trip eliminated on weekdays.
  • Route 208: Eliminated.

Run Time Adjustments

  • All Days: Routes 1, 3, 4, 12, 19, 22, 61, 85.
  • Weekdays: Routes 2, 5, 7, 8, 14, 15, 67, 80, 81, 83, 86, 88, OmniGo 325.
  • Saturdays: Routes 2, 5, 8, 61, 84.
  • Sundays: Routes 14, 61, 66, 83, 84, 88.

Don’t forget to plan your travel accordingly if your route is undergoing any changes, and don’t forget that fares are also changing as of Monday, September 2, 2019! For a detailed look at the new bus fares, click here.

September 2019 Bus Book Preview

Travel Trainer’s Commitment to Community Recognized by Senator Leyva

Often, people wonder whether they are doing right by their boss, family members, or friends. Other times, your state senator gives you that affirmation and recognizes you for going above and beyond to serve your community!

Such was the case for Travel Trainer Ruby Sulca, who was recognized by State Senator Connie Leyva for going above and beyond to serve our community at two local resource fairs earlier this year.

“The unexpected recognition lets me know that I’m doing my job well,” says Ruby, gratefully. “I’m spreading the word to our community and helping those in need of our resources – seniors and adults living with disabilities. They are a big part of the community that we serve, and I am happy to be making a difference.”

Earlier this year, Omnitrans was invited via Ruby to attend two different senior health resource fairs, both in the same week, in Rancho Cucamonga and Montclair. Senator Leyva and her team supported both events and a field representative struck up a conversation with Ruby.

Ruby provided the senator’s team with resources, information, and copies of the Bus Book to help residents in our service area take advantage of the mobility resources provided by Omnitrans. They were happy to learn that Ruby could attend events and deliver presentations to seniors who could benefit from such resources.

At the second fair June 6th, Ruby was pleasantly surprised when she was recognized on stage by Senator Leyva for her efforts at both events that week. A few weeks later, Ruby received a signed Certificate of Recognition from the senator in the mail.

“Transportation is such a great need for the senior demographic,” says Ruby. “I always tell people that we are here to help make them more independent, or help them maintain their independence, through the programs we offer. I love customizing a program that fits their needs and positively impacts their quality of life on a daily basis.”

Omnitrans is proud to have Ruby on the team, and like Senator Leyva, appreciates her steadfast commitment and dedication to improving the quality of life of seniors and people living with disabilities throughout the San Bernardino Valley region!

Buses not in service on Labor Day 2019

In observation of Labor Day, Omnitrans buses will not be in service on Monday, September 2, 2019. Our administrative offices and customer service call center will also be closed on this day. Regular office hours and bus service will resume on Tuesday, September 3.

Omnitrans wishes you and yours a safe and happy holiday weekend!

Bus Fares Changing September 2

For the first time in five years, Omnitrans is implementing a bus fare change, effective Monday, September 2, 2019.

Omnitrans is committed to providing an affordable transportation option for residents and visitors in the San Bernardino Valley. In order to maintain bus service levels as operating costs rise, the new fares (below) will go into effect for single rides and bus passes valid on Omnitrans local routes, Freeway Express routes, OmniGo shuttles, sbX rapid transit, and Access ADA paratransit.

Passes purchased before September 2 will remain valid until their expiration date. In fact, we recommend you pre-purchase bus passes now at their current prices if you’d like to save a bit of cash!

For bus pass purchases online, visit our Omnitrans e-store, or go paper with mobile fares on the free Token Transit app. Bus passes may also be purchased in person at pass outlets or at the San Bernardino Transit Center.

Onboard 7-Day Pass Sales
To speed up the boarding process, 7-Day Passes will no longer be sold onboard. 7-Day Passes are available at the San Bernardino Transit Center, pass outlets, and on the Token Transit mobile fare app.

Aaron Moore to Lead Special Transportation Services Department

This month, we are happy to welcome Aaron Moore to Omnitrans as Director of Special Transportation Services (STS)! Aaron succeeds current director Douglas Stanley, who will retire in August after 30 years at Omnitrans.

“We are fortunate to have Aaron on board. He brings tremendous experience in developing and managing successful special transportation programs in the region,” said Omnitrans CEO/General Manager P. Scott Graham.

A seasoned transit professional, Aaron most recently served at Victor Valley Transit Authority (VVTA) as the Mobility Manager and Consolidated Transportation Service Agency Director. In his new role at Omnitrans, Aaron will oversee 14 employees, the contracts which deliver Access and OmniGo services, as well as manage programs for seniors and persons with disabilities. Such programs include: travel training, the volunteer driver reimbursement program, taxi/LYFT subsidy program, and paratransit eligibility certification.

“My favorite part of the work I do in public transit is helping people and seeing the positive effects of the programs which I help to create and operate are having on improving the quality of life for people,” said Moore. “Though many served by our programs are from the vulnerable demographics, public transit has the potential to be a benefit to everyone in the community and also to the environment.”

Welcome aboard, Aaron! To learn more about our STS department, and how qualifying riders can take advantage of programs offered, visit Omnitrans.org.

Yucaipa Resident Sets Example for Future Student Generations

Omnitrans rider Marco B. enjoys the friendly faces of our coach operators, who help connect him where he needs to go, such as 20-year OmniGo driver Bonnie Strudevant.

Marco B. (pictured above) and Omnitrans go way back – he has been a regular on the bus for 16 years! One day, while connecting at the San Bernardino Transit Center (SBTC), his electric wheelchair was running low on battery power. Marco feared that he would not be able to make it from the sbX platform into the vehicle.

While on the sbX platform at the SBTC, he met two members of the Omnitrans marketing staff and asked for assistance charging his wheelchair to complete his travel. A few weeks later, we caught up with Marco at the Yucaipa Transit Center, where we learned more about his experience, and how Omnitrans fits into his daily life.

Every day, Marco relies on Omnitrans for his transportation needs. He says the bus is his “go-to” whenever he wants to cruise around and talk to people as he heads to the city library or his favorite community park. “I love feeling the breeze as I head to the bus stop and enjoy looking at the mountains while riding the bus,” says Marco.

Marco does not let the fact that he is confined to a mobility device hold him back. He often travels from Yucaipa as far as San Bernardino for school and medical appointments. Recently, he moved from uptown Yucaipa, where he frequently caught OmniGo to connect with Routes 8 and 19 at the Yucaipa Transit Center.

To catch Omnitrans near his new residence, he travels two long blocks to the nearest stop, but he does not mind this commute at all. In fact, he is now cheerful about being outside and making friends with fellow transit riders – a far cry from his days as a middle and high school student.

As a teenager, Marco experienced severe bullying, which motivated him to make a difference. Now, he is passionate about providing a safe place for people who are experiencing bullying. He believes that we need to be a good example for the next generation.

In 2015, he founded the group Free Bullying Zone with his friend, Thomas. Together, they reach out to students throughout the Inland Empire, spreading anti-bullying messages, and Omnitrans is happy to help them get there!

Omnitrans Joins Community to Celebrate Start of Arrow Mainline Construction

We’re closer to getting aboard Arrow! Hundreds gathered near the historic Redlands Depot on Friday, July 19, 2019 to celebrate the groundbreaking of Arrow mainline construction! Omnitrans joined the San Bernardino County Transportation Authority (SBCTA), Redlands Passenger Rail Project, and community at large at the ceremony, which marked the start of the last major phase of bringing passenger rail to the region.

Once mainline construction is complete, the system will begin a testing phase before service launches in 2022. Omnitrans will be the operating entity of Arrow, while SBCTA oversees the current construction and development process.

“We believe that the Arrow will provide an attractive alternative to driving on our crowded freeways,” said Omnitrans Board of Directors Chair David Avila. “With convenient connections to multiple Omnitrans bus routes and Metrolink trains in downtown Redlands and San Bernardino, Arrow passengers will have easy access to all of Southern California.”

To learn more about the Arrow’s route, trains, and other important dates, visit RedlandsRailProject.com.

Photo Album: Arrow Groundbreaking Ceremony

City of Redlands Making Bus Stop Accessibility Improvements

A similar bus stop accessibility improvement project was completed in 2014 along Waterman Ave. in San Bernardino, also made possible with Article 3 funding.

Collaboration between Omnitrans and the Cities in our service area is key to the progression of transit service for our riders and community members. As part of a joint powers authority (JPA) including 15 cities and unincorporated areas of San Bernardino County, Omnitrans regularly partners with the cities in our service area to provide accessibility improvements at bus stops.

Having a flat concrete boarding area at the curb where the bus stops is necessary for passengers to easily and safely board and alight from the bus. Omnitrans and JPA member cities can apply for and receive funding for accessibility improvement projects every two years from the San Bernardino County Transportation Authority (SBCTA). Such funding is made available through the State of California’s Transportation Development Act (TDA) Article 3.

Currently, the City of Redlands is in construction for access improvement projects at 30 bus stops throughout their city along Omnitrans routes 8, 15, and 19. These bus stop accessibility enhancements are funded with a combination of the above-mentioned TDA Article 3 funds from SBCTA, City funds, and Omnitrans funds.

RIDER ALERT: Construction on all 30 stops is expected to be over by Friday, July 5, 2019. If your stop is being worked on, please travel to the nearest available stop.

Over the last five years, Omnitrans and member agencies have collectively applied for and received funds to construct access improvements at more than 150 bus stops. In addition to Omnitrans, the following cities have applied for funds and made access improvements at bus stops within their communities: Chino, Chino Hills, Fontana, Highland, Ontario, Redlands, San Bernardino, Upland, and Yucaipa.

Celebrating a 35-Year Journey at Omnitrans

Rudy H. was joined by colleagues and staff in the East Valley body shop to celebrate his 35th anniversary earlier this month.

In 1978, Rudy Hernandez was just a young adult in an apprenticeship at Omnitrans, trying to figure out a viable career path after high school. Three years later, that student program ceased, and Rudy had to seek an outside opportunity, but his sights remained set on Omnitrans. This month, Rudy celebrates a remarkable milestone – his 35th year working with the agency’s Maintenance Department.

“Omnitrans was always very supportive and encouraged me to continue my education, so I went on to junior college while working here in the student program,” says Rudy. “In 1981, the program ended after three years, so I went to work somewhere else. I worked there about three years, but there were a lot of airborne hazardous materials and chemicals at the worksite, and they did not take safety very seriously. I left after applying for a job opening back at Omnitrans and getting re-hired.”

In the late 1970’s, Omnitrans was an up and coming transit agency in the San Bernardino Valley. There was no bus wash in the bus yard back then – just water, a mop, and a broom. Depending on the direction the wind was blowing at that time of day, maintenance staff had to face the bus in the opposite direction to keep from being splashed as they hosed the buses at the end of their run!

“When I came back to Omnitrans in 1984 as a utility service worker, we now had a bus wash, a bigger crew and supervisors who were good leaders and trainers,” says Rudy. “Before that, there was less organizational structure and less guidance when it came to our tasks.”

Over the years, Rudy’s exceptional performance earned him job promotions to mechanic helper, and in 1990, he became an equipment mechanic, the position he has held since. He has always enjoyed doing work that is hands-on and gets satisfaction from finding solutions to new problems he encounters while working on buses. This is how Rudy defines his success and the reason why he has had a rewarding career with Omnitrans.

Although Rudy preferred a career working in the shop rather than pursuing a management role in the office, as a senior employee he has still had the opportunity to help guide and pass down first-hand knowledge and experience to new employees as they come into the shop and begin their own career journeys.

“Sometimes, younger employees come to work here, and they are so quiet that they may not even greet you,” says Rudy. “When I began working here, I attended a training session and the instructor told us to always greet people walking down the hall and to be welcoming. When you are cordial with your co-workers, that helps build relations and become family faster.”

“I developed that habit and have learned that it helps you become a team much quicker, but it takes gray hair to learn that,” laughs Rudy. “When I was younger, I was probably the same way, but eventually you realize that other people are just as important as you are. It’s one big machine and it takes everyone to keep it running.”

Maintenance Director Connie Raya (right) and Maintenance Manager Omar Bryant (left) presented Rudy (center) with a special award of appreciation for his years of service.

Rudy’s managers and peers describe him as a committed, diligent employee – so much so, that after 35 years at Omnitrans, he has a near impeccable attendance record, and never took a sick family day off despite having gone through several losses including his father and both grandmothers.

“Rudy is a reliable, trustworthy, and dependable team member,” says Maintenance Manager Omar Bryant. “He takes his work very seriously and has been a pleasure to work with over the years.”

“I have always been taught to go to work on time, stay focused, and do a good job every day,” says Rudy of his secret to career longevity. “When I had a paper route as one of my first jobs, we had to deliver each paper to each house within a certain timeframe. That’s where I learned the importance of timeliness. Show up on time and do a good job. It’s been that way ever since, and I’ll go out with that mentality.”

Congratulations, Rudy! Omnitrans is thankful for all your years of dedicated service.

Avila to Lead Omnitrans Board, Dutrey New Vice Chair

Omnitrans Board of Directors Chair Rudy Avila

Yucaipa Mayor Pro Tem David Avila (left) will become new chair of the Omnitrans Board of Directors in July 2019.  Montclair Mayor Javier “John” Dutrey was elected to fill the Vice Chair position. Both will serve a two-year term.

Avila succeeds outgoing Board Chair Ron Dailey, a Loma Linda Council Member. The 19-member Omnitrans Board consists of elected officials representing each of the 15 cities Omnitrans serves and four San Bernardino County Supervisors.

“Omnitrans plays vital role in our community, transporting thousands of people to work, school, shopping, medical appointments, recreation and safely back home again,” said Avila. “As Board chair, I want to ensure that we continue to meet customer needs while also being fiscally responsible.”

Avila joined the Omnitrans Board in January 2017 and has served on the Board’s Administrative & Finance and Executive Committees.  He also represents Yucaipa on the San Bernardino County Transportation Authority (SBCTA) Board of Directors.

A 30-year resident of Yucaipa, Avila has served on the City Council since 2014. He had a 32-year career with Cal Fire (California Department of Forestry and Fire Protection) before retiring as a battalion chief.  He received his Associate of Science degree from Crafton Hills College and his BA from California State University, Fullerton.

Omnitrans Board of Directors Vice Chair Javier “John” Dutrey

Dutrey (left) was appointed to the Omnitrans Board in 2017 after serving as an Alternate since 2003.  He joined the Montclair City Council in 1996 was and elected Mayor in 2018.

“I look forward to helping set the course for Omnitrans to adapt to our evolving multi-modal transportation landscape,” said Dutrey.  “An effective, integrated transportation network is critical for our growing region.”

Dutrey also represents Montclair on the SBCTA Board and serves on the Tri-City Gold Line Joint Powers Authority Committee.  He holds a BA in Political Science and a Master’s in public administration, both from California State University, San Bernardino. He is employed with the City of Rialto, serving as a Project Manager in the Development Services Department.

CONTACT: Wendy Williams, Director of Marketing & Planning
Office: 909.379.7151
E-mail: wendy.williams@omnitrans.org