Omnitrans is continuously seeking ways to improve, and your constructive feedback helps guide where we put our efforts to better serve you. Last year, your survey responses garnered us an 83% overall customer satisfaction score. This year, we invite you to once again let us know how we are doing for another chance to win one of our exciting prizes (see below)!
The survey closes on Sunday, April 5, 2020, and we will be randomly selecting two lucky winners at the end of each week (on Sundays) to be entered into a prize drawing to win one of eight total gift packs, which include:
- One $10 Subway gift card; and
- One full-fare 7-day bus pass
To be eligible, you must submit a completed survey. Thank you for choosing Omnitrans, and for providing your honest feedback in our annual customer satisfaction survey!
Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.