Updated Customer Service Hours, How You Can Reach Us!
August 30, 2021
We love chatting with you! However, available resources require the adjustment of our customer service call center hours effective Tuesday, September 7, 2021. The Omnitrans customer service call center will operate Monday-Friday only from 8 a.m. to 5 p.m. This includes customer service by phone at 1-800-9-OMNITRANS, as well as the chat feature on our website.
The good news is that Omnitrans offers an arsenal of useful tools to assist you in the absence of a customer service representative. These tools include:
- Contact form online – Submit your comments, feedback, and other communication via the contact form on our website. Our customer service team will reach out as soon as your message is read during regular service hours.
- Transit mobile app – Need assistance planning your bus trip? Contactless fare payment and paperless passes? Would you like to see where your bus is? Download the free Transit app!
- Service alerts – Take a look at our service alerts page for all service notices related to unforeseen street closures and detours.
- Omnitrans.org tools – Get step-by-step directions from point A to point B using the trip planner on our website, plus, view all route maps and schedules before you travel.
5 thoughts on “Updated Customer Service Hours, How You Can Reach Us!”
This is the second day in a row that the bus driver for 2:15 on Lemon Street and Riverside takes off early I was right up on the door running to his bus and he still took off on me yesterday I received a write-up at work for being late today I’m going to have to walk in another half hour late the bus Left 4 minutes early yesterday he left 6 minutes early I’m sick and tired of this driver something needs to be done
Hi Linda, I sincerely apologize for the negative experience. Could you please call us at 1-800-9-OMNIBUS and give us more detail to properly look into this issue for you? Thank you.
camion 85 SB lo tome en central y philadelpia pregunta el chofer dejo subir a un hombre sin mascara la ley federal es para todos o hay ecepciones el camion lo tome 1;52 SB rumbo a chino
Hi my name is Jennifer & I would like to know if route 6 goes to the San Bernardino transit center?
Hello Jennifer! Yes, the route 6 bus can take you to the SBTC.